Useful documents

We are commited to give you clear terms of services and to protect and respect your privacy.
You can check the relevant documents below.

Customer complaint process

We want to provide you with the highest standard of customer support, this is why Billon’s Customer Care Team is to help you.

If you wish to make a complaint, please contact our Customer Care Team. You can contact us via our form.

We understand that there may be situations where our Customer Care Team does not meet your expectations. If you’re not satisfied with our final response provided within 35 business days, you can forward your concerns to the Financial Ombudsman Service.
Full process and Financial Ombudsman Service contact details are described here.